Current Vacancies

Job Description:

We are looking for a Care Navigator/Administrator based at our Milborne Port Surgery working 2-3 days including a Monday and Friday. Although this is a fixed working pattern a level of flexibility is required to help cover holiday and absences.

The successful applicant will work predominantly at Milborne Port Surgery but there may be the occasional requirement to cover surgery at our Templecombe branch.

A Care Navigator/Administrator needs to have excellent communication skills, a high level of IT literacy and the ability to relate well to patients, signposting appropriately to colleagues and the wider clinical team. Previous experience in a medical or healthcare environment is desirable but training will be provided.

Working in a GP practice requires a high level of professionalism and an excellent grasp of the principles of confidentiality and respect for all patients.

Main duties include:

Opening and locking up of practice premises and maintaining security in accordance with practice protocols
Answering incoming calls from patients and any other third parties (e.g. pharmacies, hospital, nursing homes)
Effectively utilising the various practice clinical systems EMIS, askmyGP, Clarity Team Net, AccuRx
To answer telephones and askmyGP requests promptly ensuring that all in-coming lines are always covered.
Responding to incoming askmyGP requests
Dealing directly with patient and all other visitor queries on the front reception desk
Dealing with a wide variety of patient queries e.g. appointments, results, referrals and lab tests
To comply with the practice procedure for the registration of new patients, temporary patients, private patients, and those seen as emergency or immediately necessary
Booking appointments for patients and considering demand and patient need in order to do this effectively e.g. home visits, askmyGP and telephone consultations.
Making phone calls on behalf of clinicians e.g. asking patients to make an appointment.
Communicating various clinical results to patients
Checking the main surgery inbox to ensure that emails are correctly distributed.
Opening all incoming mail to the practice and distributing to all departments
Ensuring the filing systems are easily accessible and secure.
Maintaining a tidy waiting room and reception area, ensuring all information and displays are kept up-to-date and relevant.
Effectively utilising Microsoft packages
Chaperoning GP when required after training.
Dispose of all confidential waste according to practice protocol
To comply with all relevant practice procedures, regulations, and protocols and to maintain confidentiality at all times with particular reference to patient records.
Any other duties as authorised by the Care Navigation Lead / Practice Manager / Deputy Practice Manager
The successful applicant will benefit from in-house training, annual appraisal and the opportunity to join the NHS Pension Scheme.

With time there may be the opportunity to develop additional skills and take on new responsibilities as the practice evolves and grows.

Please make sure you include a contact number in order for us to contact to arrange convenient interviews.

Job Type: Part-time

Benefits:

Company events
Company pension
Free parking
On-site parking
Sick pay
Education:

GCSE or equivalent (required)
Work Location: In person