Managing AI-generated complaints
AI-generated complaints are on the rise. The MDU have practical advice will help you deal with them effectively and efficiently.
Over the last few years, they have seen a sharp increase in patient complaints that appear to be produced by generative AI.
When used appropriately, AI can help complainants organise their concerns and crystalise these into an articulate letter free from spelling and grammatical errors. In essence, it can help complainants overcome writing blocks and language or literacy issues, which may have previously been a barrier in advocating for themselves.
However, this technology can place an additional burden on healthcare services when not used appropriately.