Managing Difficult People / Situations in a Busy Practice - for Public Facing Practice Staff
Event Details
Communicating in an effective way
10 September 2026
09:30 - 12:30
Taunton Racecourse
Orchard Portman
Taunton
TA3 7BL
Max No. of places (17) / Places available 0
Speaker Information
Yvonne Vigar
Information
This half day course is aimed at staff who are in public facing roles. The aim of the course is to assist them with communicating in an effective way, forging more positive relationships with colleagues and patients, and preventing miscommunication or potential conflict.
The course will help delegates to:
- Describe what good customer experience looks like
- Understand differing communication methods and the need to be assertive
- How to communicate with patients in person and via the phone in a way which provides a good experience and prevents escalation
- How to de-escalate if required
- Explore personal challenges in General practice and how to handle them – useful tips and phraseology
- Support practical self-care – not taking things personally!
Accessibility information
If you have any communication or mobility needs that the event organisers need to be aware of please contact them in advance of the course to let them know.
Event booking
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